Tel: (02) 6022 8300

Fax: (02) 6024 5663

Complaints

Aware has a Complaints and Disputes Policy AP-07 and a Complaints and   Disputes Procedure OP-15 that Aware staff have to follow.

Making a Complaint

You can have an Advocate, friend, carer or a family member, an organisation like DAIS assist you in making a complaint.

You can make a complaint or provide feedback by phone, in writing, Aware website, email or in person, there is a “Complaints Box” in the kitchen at both Kane rd. and Moloney Dr where you can anonymously make a complaint. Complaints can be written on Incident Report forms as well as the Complaint form.

For Complaints:

  • In writing use the Aware Head Office Address 22 Moloney Drive, Wodonga Vic 3690 and you can if address it to if you want “Chairperson Aware Board of Management” or “Operations Manager” or “CEO”
  • By phone: (02)6022 8300
  • Email: info@awareindustries.com.au
  • Web Site: www.awareindustries.com.au

You cannot get into trouble for making a complaint

Organizations who can help you

Local Group Contact

DAIS (Disability Advocacy Information Service) 60562420

Other

CRRS (Complaints Resolution and Referral Service) 1800 880 052

National Abuse and Neglect Hotline 1800 880 052

FO.002 Complaint Form

Complaint Form
  • The name of the person handling the complaint.
  • The name of the person making the complaint.
  • The date you lodge the complaint.
  • The date the incident happened.
  • Who is discussing the complaint?
  • Describe the complaint.
  • Witness description of the incident
  • What can/will be done.
  • Complaint handlers signature
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