Aware has a Complaints and Disputes Policy AP-07 and a Complaints and Disputes Procedure OP-15 that Aware staff have to follow.
Making a Complaint
You can have an Advocate, friend, carer or a family member, an organisation like DAIS assist you in making a complaint.
You can make a complaint or provide feedback by phone, in writing, Aware website, email or in person, there is a “Complaints Box” in the kitchen at both Kane rd. and Moloney Dr where you can anonymously make a complaint. Complaints can be written on Incident Report forms as well as the Complaint form.
- In writing use the Aware Head Office Address 22 Moloney Drive, Wodonga Vic 3690 and you can if address it to if you want “Chairperson Aware Board of Management” or “Operations Manager” or “CEO”
- By phone: (02)6022 8300
- Email: email@example.com
- Web Site: www.awareindustries.com.au
You cannot get into trouble for making a complaint
Organizations who can help you
Local Group Contact
DAIS (Disability Advocacy Information Service) 60562420
CRRS (Complaints Resolution and Referral Service) 1800 880 052
National Abuse and Neglect Hotline 1800 880 052